30. May 2019 - 9:00
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Leadership, Personality & Communication | University of Phoenix | Thursday, 30. May 2019

Leadership, Personality & Communication
Leading different personalities in difficult situations. Adapting yourself to the needs of your goals might become a challenge. How can you make sure you approach individuals based on their preferences?Respecting the personal preferences, desires and motivations of team members leads to higher success and long term results. In this programme, we explore leadership based on the personality and preferences of the team members and learn how to recognise : 2 DaysWho should attend?Leaders as well as consultants intended for customer contactsCourse objectives: Participants treat team members according to their personality and personal requirements. They employ the most efficient communication techniques (CA® model) and gain confidence in the contact with people. In particular, they are able to communicate in any kind of situation, recognize different personalities and achieve concrete results. Course contents:Day 1.

My personality/ my leadership style
unvorhersehbar it with the # one tool of Denmark "e-stimate®"
Typologies of personalities
The Communication Analysis model CA® (based on Harvard)

Day 2.

How to deal with different types of team members
How to deal with objections and complaints
My leadership strategy