28. March 2017 - 18:00
Conflict Resolution for Planners Webinar Recorded | Tuesday, 28. March 2017
You are in another public meeting and a distraught and angry citizen is challenging you on your presentation. What do you do? How do you connect with people on an emotional level when they don't want to hear the factors elected officials must take into consideration. This webinar will provide participants tactics and best practices for conflict negotiation. Speaker Stephen Greenwood (Program Director of Urban & Public Affairs at PSU’s School of Government) will discuss his experiences in conflict negotiation, including lessons learned in dealing with competing interests and conflicting opinions on various planning issues. This session will provide participants with the skills to successfully navigate a variety of negotiation situations.